Cancellation Terms

The cancellation terms differ slightly depending on the format of the booking. See the terms outlined below.

Scheduled Courses:

  • Cancellation timeframes are course accreditor specific, and are standardised per accreditor.
  • The cancellation timeframes are visible to the attendees when booking a course. Where applicable, the last qualifying date for free cancellation is outlined.
  • Attendees are eligible for free cancellation if they cancel their booking before the specified cancellation window has closed.
  • Attendees will be liable for the full cost of the course should they elect to cancel outside of the free cancellation period.
  • Attendees will not incur any penalties should the vendor cancel the course for any reason.

Online Training:

  • Upon the booking request being approved, free cancellation is no longer possible. The booking request is approved when the vendor accepts the new online booking request.
  • Attendees will be liable for the full cost of the course should they elect to cancel after the booking is approved. 

Exams:

  • Upon the exam booking being approved, free cancellation is no longer possible.
  • Attendees will be liable for the full cost of the exam should they elect to cancel an approved exam booking.
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